Essentials of Support Staff Program
Certificate awarded for successful completion of the following essential employee development courses:
Administrative Procedures: Learn where to go for information and what internal departments support your work. This class provides an overview of basic administrative processes and procedures presented by various internal departments including Public Works, Facilities, Purchasing, Technology Services, Risk Management and BCC agenda. 6 hour class.
Business Writing: Badly written communications waste time and money and damage your reputation and the county's image. Improve your business writing including structure, content, punctuation, and grammar with practical hands on advice. 6 hour class.
Conflict Resolution: This class will provide participants an overview of conflict and strategies for effective conflict resolution. Learn effective ways to prevent conflict before it starts, how to handle conflict in the workplace and learn tools and guidelines for collaborative conflict resolution. 6 hour class.
Customer Service: This customized session designed just for Washoe County employees will cover Identifying Customer Needs and Expectations, Communicating Positively in Person and on the Telephone, and Working with Difficult Customers. 6 hour class.
Managing & Organizing Your Work: This course focuses on demystifying project management, or, in other words, helping you manage your work when you have too much of it to do. It will provide tools for prioritizing time and “stuff,” guidelines for activity and office audits, strategies for avoiding common pitfalls, and suggestions for planning your schedule so that you are effective and energized at work. 6 hour class.
Meeting on Common Ground: Meeting on Common Ground is designed to highlight the importance of personal responsibility for living the Washoe County Values, implementing the Code of Conduct, the EEOP and Diversity in Action plans. Employees are encouraged to promote a shared and inclusive understanding of diversity. 4 hour class.
Office Protocols: This overview of office etiquette and rules for new county employees and a review for existing employees identifies office protocols, office Dos and Don'ts, reviews phone and email etiquette and incorporates the Code of Conduct into our work. 4 hour class.
Technology: 8 hours of Training - Select the Technology Training offered by Washoe County that will benefit you and your department in any of the following: SAP, Microsoft Office Suite or department specific software. 8 hours of training.
Current Washoe County employees need to register for classes through the online Washoe County Learning Center accessed through the intranet, EWW, Flipside. NOTE: Supervisor approval is required prior to registration.