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New Citizen Survey results shows 59 percent of Washoe County citizens rate the County 'good' or higher overall.
Media Release
For Immediate Release
http://www.washoecounty.us
Contact: Nancy Leuenhagen
nleuenhagen@washoecounty.us
775.328.2069
13-079

Reno, Nevada. May 14, 2013. The Washoe County Board of Commissioners held its regularly scheduled meeting Tuesday, May 14, and took action on items including: received the Washoe County 2013 Citizen Survey which showed a 44 percent increase in citizen satisfaction from the same survey in 2010 and a 90 percent satisfaction rating for how the County has handled the fiscal crisis; heard updates on the fiscal year 2013/14 budget; accepted a report on Senior Services and proclaimed May Older Americans Month; approved bids for the Truckee Meadows Fire Protection District (TMFPD) for three new fire engines; received a report on the area’s Regional Shooting Facility; accepted nearly $26,000 in cash donations for  regional parks; proclaimed May 15, 2013 as Peace Officers Memorial Day and May 12-18 as Police Week; proclaimed May 19-25 2013 as National Public Works Week; proclaimed May 19-25, 2013 as Emergency Medical Services Week; and proclaimed May 2013 as Be Bear Smart Month.

Citizen satisfaction survey: Item 12. Commissioners received an update on the 2013 Washoe County Citizen survey of 600 citizens divided evenly into the five Commission districts which provides a 95 percent reliability +/- 4 percent. The survey showed an 18 point (44 percent) increase in citizen satisfaction since the 2010 survey and a 90 percent satisfaction rating on how the County handled the fiscal crisis. The statistically valid survey was conducted by a local market research firm, InfoSearch International. The firm has conducted the three most recent citizen surveys (2009, 2010 and 2013), which allows for comparisons over time. Other highlights include:

  • 86 percent rated Washoe County as a good place to live and 81 percent feel safe in their neighborhoods.
  • Public Safety is top of mind for citizens, with law enforcement (21 percent) and Fire Services (9 percent) named as priorities.
  • 59 percent rated the County overall as “good” or higher which is a 44 percent increase over the last survey completed at the end of 2010.
  • 1 out of 5 citizens said public safety is top of mind as the most important issue.
  • The top three ways citizens communicate with the County this year are visiting the website, visiting the County office and watching the Washoe County TV channel.

For the full survey results and the presentation, visit Washoe County 2013 Citizen Survey.

Status report on fiscal year 2013/14: Item 21Finance Director Sheri Mendez updated the $287 million 2013/14 balanced budget for the Board. Washoe County’s workforce has been reduced by 21 percent in the last 6 years, which means the County is now operating with 666 fewer full-time employees. Mendez said no budget reductions are currently required and no wage or benefit reductions are being requested. The County’s total budget for all funds is 40.5 percent below 2007/08 and General Fund spending is approximately the same as expenditures in the 2005/06 budget. View the Washoe County 2013/14 budget complete report, or review the summary one-sheet.

Older Americans Month and Senior Services recreational programs: Items 5 & 18. Grady Tarbutton, director of Washoe County Senior Services, thanked Commissioners for proclaiming May Older Americans Month and reminded everyone events are ongoing throughout the County to celebrate seniors. Tarbutton also reported that despite the recession and economic cuts, Senior Services continues to ensure recreational opportunities for the hundreds of seniors who visit County facilities daily. The County supports programming for seniors provided by senior volunteers and groups, non-profit organizations, governmental and other agencies and regional partners. The demand for recreational programs is expected to increase as the senior population will be an estimated 22 percent of the total Washoe County population by 2020.

New equipment for TMFPD: Item 11The Board of County Commissioners, acting as the Board of Fire Commissioners, approved a bid award to Pierce Manufacturing for three new fire engines. One engine will service the south end of the District and will be configured with 4-wheel drive to accommodate the steeper road grades and deeper snow accumulations. Two additional rear wheel drive vehicles were also approved for the north side of the TMFPD. Construction of the new fire engines is anticipated to take 240 days. “The District is implementing a plan to acquire new fire engines in the next two years to modernize its fleet to improve reliability of service and response times, said TMFPD Chief Charles Moore. View the TMFPD agenda and staff reports.

Regional Shooting Facility on Pyramid Highway: Item 17. Commissioners received an update on the safety and customer satisfaction of the 650-acre facility, which was opened to the public in 1980. Projects and Programs Director Al Rogers said a survey in January of this year revealed 98.2 percent of customers are likely to recommend the shooting range to a friend and the County received many positive comments regarding the overall safety of the range and the help provided by the Range Master and staff. View the full report for the Regional Shooting Facility.

Cash donations for Parks and Open Space: Item 10.E.2. The Community Services Department received $25,769.32 in cash donations from various businesses, organizations and individuals as well as in-kind donations for Regional Parks and Open Space programs and facilities. Some of the donations included money and in-kind donations for Bartley Ranch Regional Park, upgrades at the Washoe Golf Course, support for the Lazy 5 Music Series and funding for the Wilbur D. May Center. View the complete list of parks donations.

Proclaimed May 15, 2013 Peace Officers Memorial Day & May 12-18 as Police Week: Item 8. The Commissioners recognized the Washoe County Sheriff’s Office and all law enforcement agencies in the region as part of Peace Officers Memorial Day, which is held annually in the United States on May 15 in honor of federal, state and local officers killed or disabled in the line of duty. It is observed in conjunction with Police Week. Several members from the Sheriff’s Office were in the Chambers today and received special recognition from the BCC.

Proclaimed May 19-25, 2013 as National Public Works Week: Item 7. Requested by the Engineering and Capital Projects Division of the Community Services Department, this proclamation honors all those who provide a variety of public works throughout the community.

Proclaimed May 19-25, 2013 Emergency Medical Services Week: Item 9. Representatives from REMSA and TMFPD were on hand to recognize this special week for emergency personnel. Commissioner Vaughn Hartung praised the first responders and thanked them for their service to the community.

Proclaimed May 2013 as Be Bear Smart Month: Item 6. All Washoe County residents are encouraged to be “bear aware” to properly secure trash so it’s inaccessible from all wildlife. Citizens along the Sierra Front within the Tahoe Basin and Truckee Meadows should be particularly aware to help eliminate any contact with wild animals.

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